Refund policy
😍 LOVE IT Guarantee
We want you to LOVE the art you choose for your wall, which is why we offer a 30-day satisfaction guarantee. Hang your new print and enjoy it in your space. If after 30 days you don’t absolutely love it, you can easily exchange it for another print.
Want a bigger size? No problem – simply pay the difference! To qualify for an exchange, please ensure your original order is returned in the same condition as it was sent.
To arrange an exchange, visit our Returns & Exchanges Portal within 30 days of receiving your order.
📦 Returns
We take great care in packing & shipping your prints to ensure they arrive in perfect condition. In the unlikely event that your order arrives damaged 💔, we will repair or replace it at no cost to you.
To report a damaged order, please submit a request via our Returns & Exchanges Portal within 7 days of receiving your order. Kindly upload clear photos of the damaged product and packaging to help us process your request quickly.
Returning a print? Please use the original packaging to ensure it reaches us safely.
⚖ Your Rights Under Australian Consumer Law
Our return policy is in addition to your rights under the Australian Consumer Law (ACL). If your purchase has a major failure, you are entitled to a replacement or refund. If the issue is minor, we will repair or replace the product.
If your print is found to have a defect or issue covered under ACL, we will provide a remedy in accordance with your statutory rights. Proof of purchase may be required when making a claim.
For more information on your consumer rights, visit the Australian Competition and Consumer Commission (ACCC) website at www.accc.gov.au.
📩 How to Arrange a Return or Exchange
To start a return or exchange, please visit our Returns & Exchanges Portal. This self-service option allows you to request an exchange or report an issue easily.
Need further assistance? You can reach out to us at hello@fromaboveimages.com.au – we’re happy to help!