Shipping policy
At From Above Images, we take great care to custom-make each of our products with precision and attention to detail. As our products are made to order, the timelines below are provided as a guide and may be subject to changes due to peak periods or unforeseen circumstances. Please allow additional time for processing and delivery during these times.
Shipping and Production Time
| Product Category | Production Time | Shipping Provider |
|---|---|---|
| Unframed Prints | 2 - 5 business days | Australia Post, Sendle |
| Framed Prints | 2 - 3 weeks | Australia Post, Sendle |
We take great care and pride in packing our frames to ensure they arrive safely and in perfect condition. Our packaging consists of premium materials designed to withstand rigorous handling during shipping.
- Framed Prints are securely wrapped in bubble wrap with protective cardboard guards and packed in heavy-duty corrugated boxes for added protection.
- Unframed Prints are carefully rolled into protective sleeves to prevent surface damage during transit.
Estimated Delivery Times
- Standard delivery times range between 2-8 business days from the dispatch date, depending on your location.
- Remote and regional areas, including WA and NT, may experience longer shipping times.
Shipping Costs - Australian Orders
- Unframed Prints: Free shipping Australia-wide.
- Framed Prints: Flat rate shipping Australia-wide.
- Local Pick-Up: We offer free local pick-up from our gallery at Forresters Beach, NSW. Pick-up is available by appointment only.
Shipping Costs - International Orders
- International shipping is available for unframed prints only.
- Duties and taxes are the responsibility of the recipient and must be paid upon delivery.
We are committed to delivering your artwork with the utmost care and ensuring it arrives safely and on time.